Website Rescued from Unresponsive Designer & Host

I’m tired today, I came back to the office last night on behalf of a new client. Why? Becuase I thought it was the right thing to do.

Here’s the backstory. 3 weeks ago, around December 20, 2012, I received an email from an anxious business owner in need of the skills of an expert webmaster. Her website was sending her hundreds of spam emails every day, and her repeated requests to her web designer and host had been unanswered. Until that day, when she was told that they were on vacation, and would not be able to provide any assistance or access to her own website until after the New Year.

She was upset, to put it mildly.

Since then, I have worked with them to make specific requests from the web designer to get website access, FTP or CMS access if available. We received several emails providing usernames and passwords, but none worked. We were being led around.

After the third such email from the web designer, and still no end in sight to the spam problem or gaining access to the website, I moved to Plan B. Luckily, and this isn’t true for everyone, this client had her domain in her own Godaddy account, so I knew that if I rebuilt the website, and wrote a new form processor, I could point the domain to a new host and resolve the issue so she could worry about real goals, like improving her web position and getting new leads!

So last night I downloaded the whole website, set her up on our managed hosting server, built a new contact form processor and compared the old version with the new version to make sure that I’d gotten everything, and that the conversion forms worked properly. When done I pointed her domain to the new hosting.

The result: is back up and running, and this business now has all the critical logins for their own website and is in touch with competent, caring website managers. That’s what we do, can we do it for you?

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